(IND) STAFF, SOFTWARE ENGINEER

Job Description

Position Summary... Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and promoting a belonging mindset in the workplace. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events. What you'll do... About the team TDO need to own any issues related to site availability and drive through the resolution and have the accountability to make necessary changes to fix issues and bring the sites backup online and make sure customer experience is seamless, execute recovery levers during outages, configuration mishaps, and DR situations. leverage technical experience to keep critical systems running through any event. The Technical Duty Officer (TDO) is responsible for the availability and performance of our global sites. The TDO will take command and control of Major Incidents focusing on restoration by identifying and coordinating with appropriate resources through all the phases of triage, restoration and validation. Technically you will understand the full end to end stack and use this knowledge to detect and lead a team through incident response. Excellent judgement is crucial as you will provide final approval on site changes and hold critical switches for functionality of the site. You will ensure all documentation surrounding the Major Incidents are accurate and communication with the leadership team is clear and complete. Your ability to continuously challenge yourself and develop a strong network with peers and stakeholders cross functionally will see you exceed in this role. Our goal is to protect the customer experience and deliver outstanding levels of availability. What You’ll Do Architecture Acumen : Requires knowledge of: Architectural principles; Systems and environment behavior; Arch

Required Skills