MANAGER, TECHNOLOGY OPERATIONS

Job Description

Position Summary... The Manager – Technology Operations is responsible for leading 24x7 control room operations supporting enterprise mainframe and batch processing environments. This role ensures high system availability, operational excellence, and SLA adherence across critical business functions. The manager drives incident resolution, leads teams through major outages, and fosters a culture of continuous improvement while leveraging modern tools and analytics to enhance operational efficiency. What you'll do... About Team: Building the right technology foundation for Infrastructure & platforms is vital to success at the scale of Walmart. Our team builds and maintains the foundational technologies that support the tech organization. Included in this are data platforms, enterprise architecture, DevOps, cloud computing, and infrastructure. All of these products and services are supported by scalable and powerful infrastructure, ensuring a secure and seamless employee and customer experience across stores, digital channels, and distribution centres. What you'll do: Lead and manage control room operations, ensuring effective monitoring, incident response, and resolution of system and batch-related issues. Guide the team during major incidents (P1/P2), driving swift recovery, minimizing business impact, and ensuring effective communication with stakeholders. Oversee batch operations (Control-M) and ensure prioritization of critical workflows to meet SLA commitments. Ensure stability and monitoring of mainframe systems (z/OS), including troubleshooting and escalation to appropriate support teams. Leverage tools such as GDPS, HMC, HCM, BMC (Mainview, AMI Ops), DB2/IMS for system operations and diagnostics. Utilize ServiceNow for incident management, ensuring timely ticket resolution, quality updates, and compliance with SLAs. Manage and optimize escalation processes using xMatters, ensuring timely alerting and response. Analyze operational performance using PowerBI dashboards, identifying trends and driving data-driven improvements. Ensure adherence to standard operating procedures (SOPs) and lead process improvement initiatives. Support and oversee change management activities, including maintenance, IPLs, and system updates. Collaborate with SMEs, infrastructure, and application teams to resolve recurring issues and improve system reliability. Oversee data center support activities, including batch processing, system health, and outage coordination. Drive audit and compliance requirements, ensuring adherence to internal controls and reporting standards. Lead shift operations and governance, ensuring effective communication through shift handovers and documentation. Provide leadership in hiring, onboarding, performance management, and associate development. Foster a culture of continuous improvement and innovation, encouraging adoption of digital tools and modern ways of working. What you'll bring: Minimum 4 years of experience in mainframe operatio

Required Skills