Senior Manager, Program Management, Emergency Communications - Global Security Operations Center

Job Description

Position Summary... Are you driven to enhance global emergency communication readiness through innovative technology and disciplined program management? In this role, you will serve as the enterprise owner for Walmart’s emergency mass communication platforms—managing and scaling a global instance of AlertMedia and related technologies such as Everbridge xMatters. You’ll advance emergency communication resilience by coordinating with GSOC vendors and business partners to maintain a mission-ready ecosystem trusted during our most critical moments. This position is foundational to Walmart’s emergency readiness, ensuring our systems, workflows, and stakeholders are prepared to support associates and operations worldwide during high-impact events. You’ll pilot improvements, optimize reliability, enforce governance, and deliver roadmap advancement. Join us to shape the future of emergency communication and operational resilience at Walmart. Role Summary The Senior Manager, Emergency Communications, leads Walmart’s global emergency communication ecosystem, owning the strategy, scalability, and operational readiness of enterprise mass notification platforms. This role ensures systems are mission-ready, driving testing, governance, and continuous improvement to support effective response during critical events. Partnering across the GSOC, Global Tech, EOCs, and external vendors, the Senior Manager advances integrations, onboarding, and best practices to strengthen global coverage. Through program ownership and roadmap execution, this position enables reliable, timely communication to protect associates and operations worldwide. About the GSOC The Walmart Global Security Operations Center (GSOC) is the nerve center for enterprise-wide safety and security, providing real-time monitoring, intelligence, and coordinated response across our global footprint. It integrates advanced technology with expert analysts to detect risks early, manage incidents efficiently, and support informed decision-making at every level of the organization. By connecting teams, systems, and critical information, the GSOC ensures a proactive, unified approach to protecting our people, assets, and operations worldwide. What you'll do... Own and expand Walmart’s emergency mass communication ecosystem Serve as enterprise program owner for Walmart’s emergency mass communication system (AlertMedia), including administration, configuration, lifecycle management, roadmap alignment, and global scalability. Manage secondary/adjacent platforms (Everbridge xMatters, Crisis24) and evaluate integrations that enhance incident notification and associate safety outcomes. Manage all contracts, service agreements, etc. associated with the GSOC’s emergency communication technology. Keep the systems mission-ready Maintain system health, uptime, and user readiness; drive testing programs, automation opportunities, and proactive risk reduction across the tech stack. Establish and execute emergency testing

Required Skills