Senior Manager, Operations

Job Description

Position Summary... The Senior Manager, Operations (Omni Returns - Claims Strategy & Optimization) will lead strategic initiatives focused on maximizing recovery and financial outcomes across Walmart’s multi-billion-dollar returns ecosystem. This role sits at the intersection of strategy, operations, and advanced analytics, with a mandate to unlock value through intelligent, scalable decisioning systems. The role drives recovery, shapes omni-channel returns strategy, and redesigns end-to-end operational processes—leveraging advanced analytics and AI-driven decisioning to enhance traceability, enable best-in-class associate tools, and optimize financial flows across the returns lifecycle. The ideal candidate is both highly strategic and deeply execution-oriented, with the ability to frame ambiguous, high-impact opportunities and translate them into scalable, production-ready solutions. The role requires strong financial acumen, field orientation, and the ability to influence cross-functional partners across Product, Engineering, and Operations. What you'll do... Lead strategies to maximize recovery and financial outcomes across omni-channel returns and claims Design and scale intelligent decisioning systems (including AI/ML-driven frameworks) to optimize disposition, recovery, and end-to-end value Redesign and optimize end-to-end returns and claims processes, improving efficiency, accuracy, and scalability across store and eCommerce channels Drive improvements in traceability, visibility, and financial flows across the returns lifecycle to enable better decision-making and P&L outcomes Partner cross-functionally with Product, Engineering, Operations, Supply Chain, Finance, and AP to build scalable solutions and influence roadmaps Lead enterprise change management and field enablement—driving adoption through training, communications, and ongoing engagement across a distributed store network What you'll bring: Bachelor’s degree in Business, Operations, Analytics, Computer Science, or related field OR equivalent experience 5 years of experience in eCommerce, omni channel retail, product, operations, or related domain 3 years of experience leading cross-functional initiatives across product, engineering, and business teams Demonstrated proficiency in leveraging AI/ML-driven tools to solve complex business problems Experience building or applying intelligent agents, automation, or decisioning systems is a strong plus Experience developing, implementing, or operationalizing policies, rules, or decision frameworks at scale Demonstrated experience using data and analytics to drive business decisions (e.g., SQL, Excel, Tableau, or similar tools) At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits includ

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