Director, Operations - Learning and Development

Job Description

Position Summary... What you'll do... This position is responsible for the operation of the Learning and Development department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary. Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Make your mark on the legacy of Walmart and come build the next great retail disruptor of global online marketplaces. With Walmart Marketplace, you will redefine the future of shopping and create innovative solutions alongside supportive teammates while influencing millions of shoppers and thousands of sellers daily. Walmart Marketplace is a curated community of respected, professional sellers who offer only top-quality, authentic products and best-in-class Seller Support. Marketplace is an integral part of Walmart’s growth strategy and fast-paced innovation is embedded into every aspect of what we are building. This role oversees the strategy, design, and delivery of learning and development programs by defining the learning roadmap; creating and managing program plans and timelines; partnering with business leaders to assess needs and prioritize solutions; developing communication and rollout plans to drive adoption; establishing learning standards and measurement approaches; monitoring effectiveness and iterating based on insights; and managing budgets and vendor relationships where required. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent. Directs the implementation of learning solutions by building relationships and partnerships with key stakeholders; shaping a modern learning strategy and operating model; designing and evolving curricula and learning pathways (onboarding, role-based, leadership, and functional); facilitating and enabling train-the-trainer programs; leveraging best practices and learning science to improve learner experience; ensuring content accuracy and relevance; establishing assessment and certification approaches where appropriate; developing learning dashboards and insights to track engagement and impact; and partnering with Product, Work Force Management, Operations, and other internal teams to embed learning in the flow of work through job aids, performance support, and digital learning experiences (including responsible use of AI-enabled learning tools). This role also owns the strategy and governance for maintaining current, accurate knowledge base systems and knowledge content, ensuring updates keep pace with business changes and that content quality, freshness, and usage are measured and continuously improved. Cultivates an environment where as

Required Skills