Senior Product Manager

Job Description

We are looking for a Senior Product Manager at GLS/NXT to own and evolve the end-to-end digital experience for private consumers in the German market. In this role, you will be responsible for identifying user needs, defining product strategy, and driving the development of digital solutions that improve the parcel journey for recipients and senders across Germany. You will work at the intersection of customer experience, operations, business, design, and technology, translating market needs, operational realities, and strategic priorities into impactful product outcomes. You will take ownership of the German digital consumer product area, including discovery, prioritization, delivery support, stakeholder alignment, and performance monitoring. This includes improving existing experiences as well as identifying and shaping new opportunities across the parcel journey. This role is ideal for someone who combines strategic thinking with hands-on product execution. You are deeply user-centric, comfortable navigating complexity, and able to connect customer problems, operational constraints, and business goals into clear product direction. You know how to work cross-functionally, make thoughtful trade-offs, and deliver meaningful improvements in a dynamic environment. Tasks Own and drive the end-to-end digital consumer experience for the German market across relevant parcel journey touchpoints, ensuring a seamless, user-centric, and operationally viable experience Define and continuously evolve product strategy, priorities, and roadmap for your area based on user needs, business goals, market developments, and operational realities Identify customer pain points and growth opportunities through research, data, stakeholder feedback, and operational insights, and translate them into validated product initiatives Lead product discovery and delivery in close collaboration with engineering, design, operations, and business stakeholders, from concept and prioritization to rollout and optimization Own and continuously improve the end-to-end product development process, ensuring efficient, effective, and high-quality delivery in close collaboration with cross-functional teams Monitor product performance through KPIs, user feedback, and delivery outcomes, and drive continuous improvement based on measurable impact and learnings Communicate product direction, trade-offs, progress, and decisions clearly across teams and stakeholders, while contributing to strong product ways of working within GLS/NXT Requirements 5+ years of experience in Product Management, in digital products, platforms, eCommerce, or other customer-facing environments Proven track record of owning product areas end-to-end, from discovery and strategy through delivery and optimization in cross-functional teams Strong ability to translate customer needs, business priorities, and operational complexity into clear product direction, actionable requirements, and effective prioritization decisions Ex

Required Skills