Senior Application Support Analyst

Job Description

Job Description WHAT IS THE OPPORTUNITY? What sets us apart: You'll work in a dynamic environment alongside talented business and operations teams, tackling diverse technical challenges across multiple technology stacks. This isn't routine support, it's strategic problem-solving that directly affects customer satisfaction and business continuity. If you're a technical professional energized by complex challenges, cross-functional collaboration, and meaningful career growth, we want to hear from you. WHAT WILL YOU DO? Proactive Monitoring & Optimization : Perform system health checks using advanced monitoring tools (Dynatrace, ELK) and leverage AI/automation to identify issues, conflicts, and risks before they impact clients. Strategic Problem-Solving : Lead investigation and analysis of operational failures through to resolution, driving root cause identification and implementing preventative measures. Innovation & Continuous Improvement : Champion innovative approaches and automation solutions to streamline support processes, enhance efficiency, and establish best practices across the team. Cross-Platform Collaboration : Build and maintain strong relationships with IT partners and business units, communicating technical insights effectively to influence outcomes and drive business impact. Technical Analytics & Reporting : Analyze system data, write SQL queries, and generate actionable reports that support decision-making and platform optimization. Project Enablement : Participate in project handovers, review specifications and implementation plans, and ensure seamless transitions through clear communication and documentation. WHAT DO YOU NEED TO SUCCEED? Must have: AI & Automation Implementation : Proven experience implementing AI solutions and automation tools to drive operational efficiency and innovation. Dynatrace & ELK Expertise : Proficiency in monitoring and logging platforms to diagnose issues, analyze performance, and optimize system health. SQL Proficiency : Ability to write and optimize SQL queries to extract data, generate reports, and support analytical decision-making. Innovation Mindset : Demonstrated ability to identify opportunities for process improvement and drive implementation of new solutions and best practices. Can-Do Attitude : Resourceful, adaptable problem-solver with a commitment to delivering results in a fast-paced, dynamic environment. Communication: Excellent interpersonal and communication skills (verbal and written) Nice - to-have : Understanding of one or more of the following: programming languages, databases, platforms, code management tooling, and/or web technologies. Experience with SRE (Site reliability Engineering) Tools. Experience with architecture/process workflow analysis and design. Familiarity with ITSM. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prospe

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