Change Manager

Job Description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Enterprise Enabling Functions Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Lead the end-to-end delivery of change management activities throughout the lifecycle of moderately complex initiatives / programs / projects in alignment with the change management strategy and business objectives. Execute on strategy and deliverables to drive forward the change management roadmap within or across specific business segments or at the enterprise level. KEY ACCOUNTABILITIES CUSTOMER Lead a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectives Analyze impacts / risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results Understand, clarify and lead work packages of each assigned initiative / project inclusive of constraints (e.g., time, cost, people resources) and maintain a customer-centric approach Provide recommendations and direction based on the end-to-end customer experience when making decisions Lead and own the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of change Assess and ensure that customer and employee experience / stakeholder impacts are appropriately understood and managed Engage appropriate stakeholders to identify and manage required outcomes of projects for the business Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall project Respond to inquiries and escalate change related concerns from stakeholders and partners at all levels in the organization Identify and lead problem resolution to ensure customer needs are met for own area as assigned Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution Collaborate with partners across TD

Required Skills