Senior Manager - Unified Communications

Job Description

Application Deadline: 06/29/2026 Address: 4100 Gordon Baker Road Job Family Group: Technology Lead the strategy, evolution, and delivery of enterprise‑scale Unified Communications at BMO. This Sr. Manager role which offers the opportunity to shape a secure, resilient, and future‑ready communications ecosystem—spanning cloud and legacy voice, collaboration platforms, and meeting room technologies—while directly influencing how tens of thousands of employees connect and collaborate every day. You will operate at a strategic, enterprise level, guiding the roadmap and investment decisions across Microsoft Teams, M365, SIP‑based voice, cloud telephony, and modern meeting room solutions. You will balance innovation with operational excellence—ensuring high availability, security, performance, and cost efficiency—while piloting emerging technologies that enhance the end‑user experience. Come lead, and develop a high‑performing team of engineers, translating complex technical architectures into clear business outcomes and acting as a trusted advisor to senior stakeholders. This is a hands‑on leadership role for an experienced Unified Communications professional who understands the full lifecycle—from infrastructure and network design to service delivery, capacity planning, and long‑term platform evolution. What Sets This Role Apart: Enterprise Impact: Own the Unified Communications strategy for a large, complex financial services environment. Technology Leadership: Drive the evolution of cloud voice, SIP, Direct Routing, Teams Rooms, and collaboration platforms. People Leadership: Lead, coach, and grow experienced engineering teams while building strong communities of practice. Future‑Focused: Evaluate and pilot emerging technologies to continuously improve how BMO teams connect and collaborate. This is a HYBRID role that currently requires 2 days in the office . TOP CORE SKILLS: 10 yrs of experience in Unified Communications overall incl. IT Infrastructure, networking, and MS 365 10 years experience with technology/solution design and configuration, capacity management, hardware fault diagnosis, impact of design decisions to infrastructure components, functional / technical behaviour of middleware and data layers, virtualization, service design, Dev Ops and deployment environments and packaging and distribution of the application. Expertise in Voice Over IP and Products that use VOIP (voice traffic): MS Teams, Webex, Zoom Understand SIP ( session initiation protocol) Experience with Direct routing ( Taking SIP trunks from service provides like Bell/Rogers and linking to our network ) to enable Voice on things like MS Teams Experience with Meeting Room Technologies: Experience with deploying MS Teams rooms, and/or CISCO Webex endpoints 5 yrs in previous people leadership roles Core Job Responsibilities: Develops and implements IT infrastructure & platform strategies for BMO. Develops strategic technology based on technical and business needs to support a

Required Skills