Director, Infrastructure Management

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You'll Be Doing As the Director, Infrastructure Management, you'll be joining the Application Operations and Shared Services team within our Infrastructure Operations group, supporting the Commercial Application Development team. In this senior leadership role, you'll oversee production monitoring, problem management, certificate management, and all aspects of Application Operations (AO) support, including vulnerability management, patching, and incident management. You'll ensure the effective delivery of business-as-usual (BAU) activities, coordinate operational tasks, and drive the smooth functioning of critical commercial applications. Leveraging your IT Service Management (ITSM) expertise and operational knowledge, you'll champion continuous improvement, foster a positive team culture, and provide strategic direction. You'll collaborate closely with senior management and cross-functional teams to optimize processes and people resources, helping shape the future of the team in a fast-paced business environment. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How You'll Succeed Incident & Problem Management – Coordinate and manage incident response, root cause analysis, and recovery efforts, maintaining high standards for service continuity. Certificate & Vulnerability Management – Oversee certificate administration, vulnerability assessments, and patching activities to maintain secure and reliable operations. Team Leadership & Collaboration – Foster a positive team culture, support and mentor team members, and collaborate closely with Technology Operations, Application Development, and Infrastructure partners. Who You Are You bring 10 years of infrastructure and operational expertise. You have deep knowledge of approaches, tools, and techniques for anticipating, recognizing, and resolving software, application, and operational problems. Your experience in fast-paced, innovative environments has equipped you to help Infrastructure business partners adapt to a constantly changing technical landscape. You bring hands-on experience with IT Service Management tools and processes, and a strong understanding of the operational requirements for supporting critical commercial applications. You’re a people leader. You demonstrate effective people management skills, supporting team development and creating an inclusive, collaborative environment. You’re a strategic thinker.

Required Skills