Senior Manager, Business & Performance Management

Job Description

Job Description What is the opportunity? The Senior Manager, Business & Performance Management, Transformation & Enterprise Operations (TEO), plays a critical role in running and improving our management routines, enabling data-driven leadership decisions, and supporting TEO to deliver on our strategic ambitions. The role will consult and advise on business performance improvement opportunities, including service levels, quality, efficiency, and resiliency. Collaborating closely with the TEO senior management team, our operations centres, transformation teams, and reporting & insights teams, you will produce high quality presentation materials that thoughtfully synthesize and present key qualitative and quantitative insights to senior audiences, including Group Head of T&O. You will be a key member of the TEO Transformation Office (TTO) team, which is accountable for TEO strategy and communications, automation, business performance insights, and data and AI strategy. TEO is comprised of both vertical operations centres (Payments & Trade Operations, Cash Services, and Finance Shared Services) & horizontal transformation teams, TEO delivers on RBC’s Brand of trust by efficiently managing the movement of money & driving innovation to enable T&O. ​ This role requires 4 days in office with 1 remote day to help foster a collaborative work environment. What will you do? As the Business & Performance Management lead, you will have direct accountability to support regular cadence of leadership discussions and reviews of the performance of our operating centres, including: Produce Business Review Documents (BRDs) to support discussion and decisions with Group Heads, and Senior Management Team, informing tangible management actions Partner, and act as the “glue”, with our Operations Centres and Transformation teams across TEO to facilitate an efficient and effective process to produce an integrated view of TEO performance with valuable insights for leadership Financial reviews including our App Dev capital investment project portfolio, headcount and resource optimization, and efficiency initiatives Consult/advise on performance improvement opportunities across each line of business in TEO, including support for the monthly Management Business Reviews (MBRs) to ensure business performance is well understood, and that teams are enabled with key trends and insights Further systematize how we integrate data, information, and metrics to run our management routines, including adoption of AI (leveraging RBC Assist Pro where possible), automation, tooling, and streamlining of processes Help define and report on priority programs across our TEO Ops Centres – plan and implement monthly agendas as part of our management routines based on priorities Work closely with business leads across TEO to understand and refine their performance metrics – support the metric development process as required Lead headcount governance processes in partnership with Finance to support

Required Skills