Life and Health Medical Insurance Underwriter (French and English Bilingualism)

Job Description

Work Location: Markham, Ontario, Canada Hours: 37.5 Line of Business: TD Insurance Pay Details: $59,500 - $84,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: *English and French language skills are required (Verbal, Written and Reading) Job Description • Appropriate medical underwriting assessment and decisions for each risk according to the limits of the plan and underwriting philosophy meeting business guidelines and service standards. • Gathering insurance risk information by written supplementary health questionnaires or phone conversations with customers • Provide support to the claims department and handling claim referrals • Provide a superior customer experience service on all activities: • Communicate underwriting decisions and detailed explanations of adverse handlings promptly and accurately to clients and, where required to attending physicians. • Ensure applications are underwritten and processed according to TD’s underwriting guidelines as well as the terms of the third party agreements • Provide first level problem and complaint resolution Process underwriter referrals, create training sessions on medical topics and participate in projects Department Overview The Underwriting Department performs the mortality and morbidity risk assessment of insurance applications for Creditor Life Insurance and Critical Illness Insurance as well as Term Life Insurance which is distributed through outbound calls and internet direct sales. The department’s goal is to ensure that Underwriting practices and decisions meet the mortality and morbidity claims experience for the specific product lines. There is also a large focus on the Customer Experience. The department handles high volumes in a rapidly paced environment. This position will be underwriting Creditor Life Insurance and Critical Illness Insurance distributed through the bank retail branches. This position requires a minimum of 5 years medical underwriting and insurance experience or a degree/diploma in health sciences. The successful candidate should have LOMA and ALU designations and willing to demonstrate professional development by attending industry meetings. Job Requirements Specific Education: • LOMA Life Underwriting 386 • LOMA Associate Customer Service • LOMA courses and/or designations • Degree/Diplom

Required Skills