Sr Solutions Design Consultant

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You’ll Be Doing This Senior Solutions Design Consultant role in the Digital and Customer Experience Technology group, specifically within the Contact Center Technology team, is responsible for leading the design of Contact Center solutions. The consultant guides the functional design of systems, ensuring alignment with business objectives and user needs. This role emphasizes expertise in Contact Center technologies and collaboration with stakeholders to define and shape solution architecture. The role provides technical leadership by defining precise steps and processing logic across multiple platforms, ensuring that specifications meet business requirements. Additionally, the consultant offers senior-level technical guidance to IT management and technical teams, supporting complex decision-making and driving innovation in technology selection, especially when requirements are not fully defined. The Senior Solutions Design Consultant , is responsible for leading the design and development of application systems across the organization’s technology landscape. This role focuses on translating business and user requirements into robust application solutions, overseeing the development lifecycle, and ensuring the delivery of high-impact systems. The consultant also evaluates emerging technologies to enhance application performance and scalability. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How You’ll Succeed Strategic Development & Execution: Perform and coordinate complex solution design activities. Understand the business requirements and translate them into system and application design that is aligned with our technology roadmap. Design and document the technical functionality, infrastructure, interfaces, and integrations. Lead the design of cost-effective and innovative solutions to meet both business objectives and the goal of operational efficiency. Strategy and Roadmap: Contribute to technology roadmaps that are aligned with the bank’s vision, strategy, and business objectives. Lead multiple complex technology solutions while maintaining consistency across the platform, adopting best practices and pushing forward continuous improvements. Stakeholder Management: Act as the solution lead and interface with the project teams by driving and moderating design review sessions to walk stakeholders through and ensure that the overall design aligns with business requ

Required Skills