Advisor Onboarding and Transitions Analyst, Manulife Wealth

Job Description

The Advisor Onboarding & Transition Analyst serves as an analyst within Manulife Wealth, responsible for managing complex onboarding, transition, and maintenance activities for advisors across Canada. The role requires advanced technical expertise, broad understanding of multiple disciplines (operations, compliance, advisor lifecycle, regulatory requirements), and the ability to perform less structured, judgment‑based work assignments. The Senior Administrator regularly coordinates small projects or workstreams, recommends solutions to atypical or ambiguous cases, and acts as a subject matter resource to internal partners. This role directly contributes to improving advisor experience, operational integrity, and regulatory compliance. This position reports to the Manager, Advisor Onboarding of Manulife Wealth and directly supports the initiatives being managed and the accompanying change management. Applying advanced knowledge to resolve complex onboarding/transitions issues. Leading workflow improvements and participating in broader operational initiatives. Providing informed recommendations on regulatory alignment, documentation standards, and process risks. Using judgment to analyze issues that impact multiple teams or systems across Wealth Operations. Position Responsibilities: Onboarding Team Functions: Manage onboarding cases requiring interpretation of incomplete or exceptional documentation. Apply judgment to assess regulatory implications and determine appropriate corrective actions. Resolve escalations related to complex onboarding requirements, account structures, or high‑impact advisor transitions. Guide internal partners through unique onboarding scenarios and documentation exceptions. Review high‑risk submissions and anticipate potential downstream impacts on operations, compliance, and compensation. Transition Team Functions: Review and validate complex advisor due‑diligence packages (e.g., multi‑entity structures, practice purchases, complicated KYA/legal requirements). Ensure alignment with MFDA/IIROC standards by interpreting regulatory rules in context and advising on solutions for non‑standard cases. Coordinate multi‑step transition activities that involve multiple internal functions (e.g., Compliance, Legal, Registration, Operations). Troubleshoot and resolve system challenges or data conflicts resulting from larger practice transitions or advisor restructures. Recommend procedural improvements based on emerging patterns, new regulatory expectations, or operational challenges. Escalation & Collaboration Serve as a key escalation point for onboarding exceptions or transition irregularities. Analyze ambiguous situations, identify root causes, and propose solutions with minimal guidance. Communicate nuanced, context‑rich recommendations to leadership and internal partners. Anticipate risks and escalate proactively, ensuring data integrity and operational compliance. Communication & Workflow Transparency Testing or piloting new d

Required Skills