Consultant, Infrastructure Management

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing You'll be joining CIBC’s Capital Markets team, specifically within the Alternate Solutions Group (ASG). As a Consultant, Infrastructure Management, you’ll play a vital role in supporting and maintaining the test environment infrastructure for ASG, helping us deliver touchless banking services to digitally savvy, value-conscious clients. You’ll work with a team of experienced professionals, expanding your technical expertise and contributing to the bank’s agile and modular approach to strategy and technology. Your responsibilities include managing the lifecycle of issues and incidents using Jira, resolving technical challenges through troubleshooting bridges, and recommending infrastructure solutions that align with established standards. You’ll also create and support test environment deployments using ServiceNow, coordinate business-as-usual activities like operating system and application upgrades, oversee migrations from on-premises to cloud, and manage certificate renewals for internal and client-facing applications. In this role, you’ll lead other professionals and technicians, anticipate longer-term business needs, and devise new methods and procedures through strong analytical thinking. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How you'll succeed Incident Management & Troubleshooting – Collect incident details, conduct first assessments, coordinate troubleshooting calls based on application flow, engage internal and external support, communicate updates, drive timely recovery of the test environment, provide root cause analyses, and manage retrospective actions. Certificate Management – Initiate timely certificate renewals for internal and client-integrated systems, maintain organizational certificate guidelines, and assist with onboarding new certificates. Environment Documentation – Maintain up-to-date records of environment configurations, dependencies, and changes. Environment Provisioning – Manage environment booking, maintain and improve booking tools, monitor environment updates, assist in environment preparation for projects, and ensure health checks through monitoring and alerts. Change Management – Create change requests for deployments, data management, and infrastructure-related application changes in non-production environments. Stakeholder Collaboration – Communicate clearly and promptly with stakeholders, collaborate with p

Required Skills