Managing Director, Fraud Strategy Performance

Job Description

Application Deadline: 05/29/2026 Address: 33 Dundas Street West Job Family Group: Strategy & Change Join a pioneering team shaping the future of Canadian Retail Credit Strategies. We’re building next-generation, end-to-end credit solutions that span the entire lifecycle—from acquisition and account management to collections—anchored in a holistic Lending Decision Strategy and aligned with Canadian Personal & Business Banking (P&BB) priorities. Our approach combines cutting-edge decisioning software, advanced decision trees, and innovative credit models to deliver smarter, faster, and more customer-centric outcomes. This is your opportunity to influence credit cycles using modern modeling techniques and best-in-class decisioning applications, all within a high-performance, customer-focused environment. If you’re passionate about leveraging data, technology, and strategy to transform lending decisions and drive meaningful impact across Canadian P&BB, this is the team for you. Develops and maintains risk decision-support strategies using analytical solutions to enable high-quality, fact-based decisions for a designated risk portfolio. Supports the development of the strategy and roadmap for data quality, data analytics, data modeling, reporting, business intelligence, and the design and development of sophisticated decision support tools. Leads the development of the First Party Fraud (FPF) strategies across all retail credit product suites (i.e. Unsecured Lending, Real Estate Secured Lending or Business Banking) subject to 2LOD oversight, review and effective challenge, to mitigate losses across CDN P&BB clients and optimize risk-return outcomes within prescribed Board approved risk appetite. Collaborates with the retail product credit strategy leads to proactively manage the customer lifecycle (i.e. acquisition, account management, collections) and streamline products and processes to improve customer experience, fraud prevention effectiveness, and efficiencies while minimizing losses. Supports the execution and ongoing success of FPF strategies to optimize prevention, leveraging the enterprise fraud COE. Monitors, and calibrates early warning signals to ensure early indications of elevated risk are proactively identified and actioned. Develops, monitors, and optimizes FPF strategies, tools and capabilities to mitigate first party fraud losses and implement controls and strategies to minimize the onboarding of high-risk customers while optimizing the customer experience and lifecycle journey Analyzes information from Enterprise Fraud Management (EFM) to identify early warning signs of first party fraud and proactively address vulnerabilities. Creates and maintains a comprehensive, clear, and socialized Fraud taxonomy and clear tagging criteria to drive insights and improve fraud reporting, prevention and detection. Ensures changes to taxonomy and definitions are effectively managed and evolving, with 2nd line oversight, review and effective challe

Required Skills