Operations Analyst

Job Description

Application Deadline: 05/14/2026 Address: VIRTUAL13 - HomeRes - IL Job Family Group: Business Management We are seeking an Operations Analyst to support U.S. Banking operations through data‑driven reporting and analysis, with a strong focus on serving as a liaison between external vendors and frontline teams. This role is well suited for professionals with experience in analytical or operational support roles who enjoy transforming data into actionable insights that inform business decisions. You will partner closely with business leaders, frontline stakeholders, and external vendors to monitor performance, identify trends, resolve operational issues, and ensure workflows and vendor solutions support consistent, effective day‑to‑day operations. The analyst will develop reports and dashboards that highlight risks, recurring issues, and root causes, enabling timely escalation, stronger controls, and continuous operational improvement. Strong Excel, SharePoint, Power BI, and presentation skills are required, along with comfort using AI tools to analyze data and present findings in a clear, strategic insights. Provides oversight, governance and monitoring of operations to drive consistency and quality ensuring that internal control processes are adequate and functional. Develops and implements the integrated roadmap to guide the review, design, development, implementation, and ongoing operation of quality practices and management processes in alignment with established standards. Administers operations governance policies and maintains strategic alignment to ensure adherence and efficiency. Provides technical support, mentoring, coaching and training to team members in order to foster professional development. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of solutions. Supports the assessment, root cause analysis, and formulating proposed solutions/remediation strategies for leadership review and approval. Escalates quality and compliance issues. Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones. Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Supports the resolution of issues by coordinating stakeholders in the information chain. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Provides technical support and mentoring to team members in order to foster professional development. Supports the development and promotion of a business/group program. Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences. Documents and maintains ope

Required Skills