Senior Manager, High Risk Client Management

Job Description

Job Description What is the opportunity? Supports the Director, High Risk Client Management (HRC) by providing tactical direction and end-to-end ownership and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach. This role also requires the following: maintaining responsibility for the identification, confirmation, management, and approval process for the on-boarding and periodic review and assessment of high risk clients, as required; assisting the Director, High Risk Sectors, in maintaining, creating, and communicating enterprise HRC policies, processes, control standard, guidelines, and risk position papers; and managing a team of approximately 5 staff. This role specializes in managing the risks related to clients operating in High Risk Sectors including, but not limited to, Money Services Businesses, Third Party Payment Processors (Payment Service Providers), Crowd Funders, Virtual Asset Service Providers (VASPs, Crypto-related). The role will function within an Agile Resource Management Model with analysts and managers supporting the risk area who may not report directly to the incumbent. What will you do? Oversee the prioritization and management of HRC EDD risk assessment workflow for units supported by the HRC Team and ensure that the requirements of the RBC Enterprise AML Client Risk Management Policy (COMP17) and Control Standards (COMP17A) are executed consistently in EDD; Partner with relevant stakeholders to ensure that HRC risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach; Responsible for the oversight of timely, accurate, and complete files across the HRC Team, including the consistent and standard use of the case management tool, approval matrix, etc. Create an environment and culture that allows us to attract and retain high performing employees; Help individuals and teams achieve high performance through building capabilities, and effective coaching (including Observational Coaching techniques specifically) and performance management; Provide candid and actionable feedback, coaching and development on progress toward goals and behaviours exhibited to achieve outcomes through regular check-ins to support the Growth Mindset, and a focus on living RBC values; Assess training and development needs of the team and related High Risk Sectors teams based on the requirements of the role; Complete mandatory RBC training on a timely basis and keep abreast of current industry knowledge, best practices, and skills sets relevant to AML/CTF, and other related regulatory matters in support of the analyst role; Assist the Director, HRC in creating, reviewing, or maintaining HRC policies and procedures; Liaise and partner with the Risk S

Required Skills