Assistant Branch Manager II

Job Description

Work Location: Kanata, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $69,700 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a Customer, Act like an Owner, Innovate with Purpose and Execute with Speed and Impact. Job Description: Can you inspire a team in building a positive customer and employee experience while ensuring effective delivery of complex credit and investment solutions? Is it fun guiding a team to provide professional financial advice and help customers with their goals and key life events? As an Assistant Branch Manager , you will contribute to the TD's success by leading and coaching employees towards achieving operational excellence and personal development objectives. In this role, you would: Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank Coach advisory and frontline staff on resolving customer complaints effectively and consistent with customer problem resolution guidelines Resolve operational and high-risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies Mentor a team on advice-giving strategies and delivering effective customer experience Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling Contribute to the Legendary Experience in the branch by sharing information, skills, and subject matter expertise with the team members while coordinating team activities effectively Work closely with TD

Required Skills