IT Ops Specialist

Job Description

Work Location: Mississauga, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Department Overview: This Senior Analyst role reports directly to the Sr. Manager of Network Operations. The position is expected to provide senior level troubleshooting expertise including on-call pager rotation duties, to help fix incidents and issues. The role belongs in the L2 support team which is accountable to help resolve critical/escalated network incidents. Overall, the network operations department comprises of the L1/NOC (Network Operational Centre) team that operates on a 24/7 shift-based schedule, the L2 (Tech Response) team, the network Performance and Capacity (P&C) team an operational automation function as well. The primary accountability of the L2/TR team is to keep the lights on for all critical network services on a global basis. Job Requirements- Important Skills: Differentiating skill set: Adept at analyzing network traces to identify root cause quickly An operations mind set is a must in order to be able to quickly identify and fix the issue and then tirelessly pursue fixing the root cause with other teams as necessary so that future incidents are avoided. This would result in better customer outcomes, which are critical for us to be a better bank Supervisory as well as Sr. Consulting type skills are necessary for this role so queue management can be performed if and when needed, also to direct other colleagues towards resolution Deep technical knowledge for platforms and the way applications interact with the network are a must. The technical skills need to be wide and deep Knowledge of new areas like Cloud, SaaS, ACI, SDWAN, etc. are key in terms of knowing how to troubleshoot across network platforms, including wired and wireless, F5 load balancing and Palo Alto firewalls Having CCIE , F5, Palo Alto, DC and SDWAN qualifications will be an definite plus Other key skills: Strong leadership skills in troubleshooting complex incidents in a time sensitive manner and articulate technical issues concisely to senior management. Experience in using Automation as well as advanced network management tooling to help resolve incidents quickly and efficiently Be dependable, innovative, a