Sr. Manager Facilities Management

Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As the Senior Manager, Facilities Management – Workplace, you'll be a key contributor to advancing CIBC's business objectives through high-quality infrastructure support. Reporting to the Director, Facility Management, you'll work closely with Ecosystem Managers and Business Units to support the daily operations of the Global Workplace Experience Strategy at CIBC Square. You'll provide business partner support for day-to-day operations, oversee ecosystem governance, manage premises infrastructure, and monitor facility management services to ensure a seamless workplace experience within the Ecosystems. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. How you’ll succeed Team management – Lead and mentor a team responsible for workplace operations, providing incredible workplace experience for our guests and employees. Manage and coach facilities staff to deliver excellent service levels for the client. Performance Manage across teams and service lines, reporting on and monitoring performance. Set objectives for direct reports and review bi-weekly, ensuring same approach and mechanisms for all staff within area of responsibility. Relationship management – Develop and maintain positive relationships with the Ecosystem Managers. Manage excellent relationships with our Business Units, clients, and other partners based on the Global Workplace Experience Strategy. Develop maximum growth of the business through understanding client needs, maximizing the services delivered and championing excellent customer care. Operations management – Conduct client meetings on unresolved facility issues in an expeditious and professional manner. Communicate to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress reports, etc. Liaise with Sr. Facilities team for all premises related matter such as office moves, and project manage the local coordination or premises and building related matters. Participate in the maintenance of the FM Support Mailbox, ensuring 24-hour response rate and appropriate actions taken. Conducting weekly inventory audit inspections of the ecosystems, acting on any deficiencies to ensure no escalations. Process improvement – Research and implement new processes and technology to improve operational efficiency. Who you are You can demonstrate 5 years of experience in a Facilities Management role in a fast-paced environment. You have a proven tr

Required Skills