Manager, Process Transformation (4890)

Job Description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Compliance Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Job Description The Compliance Process Transformation Manager is responsible for supporting the modernization, refinement, and ongoing enhancement of the Wealth Compliance operating model, with a primary focus on the Tier 2 Surveillance program. Reporting to the Senior Compliance Business Oversight Manager, Tier 2 Surveillance, this role will lead and support initiatives designed to improve workflows, controls, documentation, evidencing, reporting, and overall operating effectiveness across Wealth Compliance, with a particular emphasis on Tier 2 Surveillance. The successful candidate will work closely with Compliance, governance, business, technology, and control partners to assess current-state processes, identify opportunities for improvement, and implement practical and sustainable enhancements. This role is intended for a candidate with strong process improvement, change delivery, and stakeholder management capabilities, together with sound judgment in a regulated compliance environment. Key Accountabilities Customer Lead initiatives to modernize and refine Tier 2 Surveillance processes, workflows, and operating practices in support of the Wealth Compliance program. Review current-state surveillance processes to identify inefficiencies, duplicative steps, control gaps, and opportunities to improve consistency, quality, and execution, and support similar process reviews across other Wealth Compliance activities, as required. Design and implement practical process improvements that enhance surveillance effectiveness, evidencing, governance, and operational efficiency. Support the development, documentation, implementation, and maintenance of enhanced procedures, standards, templates, and workflow protocols, and where applicable, similar enhancements for other Wealth Compliance processes. Partner with surveillance teams and key stakeholders to understand operational pain points, execution challenges, and opportunities for process improvement across Wealth Compliance. Help strengthen escalation paths, review protocols, documentation practices, and quality assurance measures across the surveillance function, and ac

Required Skills