Learning Project Analyst

Job Description

As a Learning Project Analyst , you will Drive impactful learning initiatives end-to-end—own the plan, the data, and the outcomes. You’ll blend project leadership with learning analytics to turn insights into action, elevate performance, and enable change across a fast-moving, customer-first environment. Position Responsibilities: Lead medium-to-large Customer Experience learning projects: build and track plans, milestones, risks, and dependencies; ensure delivery readiness. Translate business and performance data into learning strategies; partner with Learning Delivery and Business Partners to optimize design and Train-the-Trainer. Measure what matters: evaluate participation, capability uplift, behavior change, and performance outcomes; run post-implementation reviews to drive continuous improvement. Turn data into decisions: analyze trends, skill gaps, cohorts, and feedback; align learning outcomes to Key Performance Indicators (KPIs) and CX metrics; visualize insights via dashboards. Enable change: manage evolving scope and timelines, identify and escalate risks, and guide cross-functional teams through competing priorities. Champion best practices: apply modern project methodologies, streamline processes, and share standards across programs. Qualifications: 5 years in project management (corporate scale), with 3 years leading digital, learning, or design initiatives; Customer Experience/performance environments preferred. Financial services is a plus. Strong data literacy: trend, scenario, skill-gap, and cohort analysis; Key Performance Indicators (KPI) alignment; feedback evaluation; storytelling; dashboard fluency. Mastery of project/workflow tools; strong grasp of adult learning principles and evaluation. Clear, persuasive communicator with excellent stakeholder management and influence. Organized, detail-driven, and comfortable juggling multiple priorities; curious, collaborative, and improvement-focused. Agile or PMP-style certifications are an asset. When you join our team: We’ll empower you to learn and grow the career you want. We will acknowledge and assist you in an adaptable setting where wellness and diversity go beyond mere words. As a member of our distributed team, we'll assist you in crafting the future you envision. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices a

Required Skills