Branch Manager

Job Description

Application Deadline: 05/30/2026 Address: 325 Royal Common Job Family Group: Retail Banking Sales & Service Join our exciting new branch at Royal Bay where you can Boldly Grow the Good and Be a part of BMO's customer satisfaction award winning Personal Banking team as the Branch Manager where you will amplify your leadership and inspirational superpowers. You'll also bring your creative winning spirit and energy to lead, collaborate, inspire and coach the front-line sales and service teams along with creating and executing on business planning, community engagement, and branch operational engagements and initiatives. This is a chance to accelerate your career and live in the marvel of nature, a bounty of opportunities in the Capital city, and balanced with a comfortable outdoor lifestyle. Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses. Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives. Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer. Conducts cold calls to prospective customers to develop new customer relationships. Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business. Supports the Bank’s community involvement and participates in community activities. Maintains a high-touch relationship with ke

Required Skills