Senior Manager, Payments Process

Job Description

Application Deadline: 05/29/2026 Address: 33 Dundas Street West Job Family Group: Strategy & Change This is a hybrid role in Toronto Other Key Responsibilities Lead end‑to‑end process design, optimization, and performance management across critical, regulated operations. Translate complex operational activity, risk drivers, and performance data into clear, executive‑ready insights that support decision‑making at the senior leadership and enterprise levels. Own and evolve process health metrics, SLAs, and control monitoring to ensure transparency, accountability, and regulatory alignment. Identify and advance strategic improvement opportunities, including new ways of working and productivity enhancements, while ensuring compliance with enterprise risk and control standards. Partner with business, technology, risk, compliance, and audit teams to deliver change sustainably and at scale. Provide leadership, coaching, and direction to a high‑performing team. Required Skills & Experience Strong background in process excellence, business transformation, or operational strategy within a complex, regulated environment (financial services preferred). Demonstrated ability to synthesize large volumes of data and operational detail into compelling stories that clearly articulate value, risk, priorities, and outcomes to senior leaders. Proven experience developing and presenting strategic ideas and forward‑looking solutions , influencing decisions beyond immediate operational scope. Ability to leverage advanced analytics and emerging technologies, including AI , in a risk‑aware, regulator‑appropriate manner , aligned with enterprise governance and control frameworks. Exceptional executive communication, stakeholder management, and change leadership skills. Strong people leadership capability, with experience building, motivating, and developing diverse teams. This role is responsible for leading process excellence including cost optimization and business transformation across complex, highly regulated Credit Card processes. The mandate is to ensure processes are scalable, compliant, cost‑effective, and positioned to meet evolving customer, regulatory, and business expectations. The role partners closely with senior leaders and cross‑functional stakeholders to drive continuous improvement, manage risk, and deliver measurable outcomes across national operations. Key Responsibilities Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performan

Required Skills