(USA) Personal Shopper Lead - Sam's

Job Description

Position Summary... What you'll do... Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals andfeedback training associates on processes and procedures providing direction and guidance to associates on member service approaches andtechniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies andprocedures supporting the Open Door Policy and participating in recruiting hiring scheduling promoting coaching and evaluating associatesMaintains safety of facility according to company policies and procedures by conducting safety sweeps following procedures for forklift spotting andhandling and disposing of hazardous materials following company steel standard guidelines and correcting and reporting unsafe situations tomanagementSupports the Sams Club ecommerce plan in the club by overseeing operations of the ecommerce programs for example Club Pick Up Ship FromClub etc auditing online customer feedback working to resolve customer complaints and escalating unresolved issues to management andidentifying trends generating causes and supporting management in implementing solutionsSupervises Associates supporting the ecommerce programs by training and providing resources to meet store associate needs assigning dutiesproviding feedback communicating goals and ensuring associate coverage at the ecommerce pickup locationExecutes the Sams Club Pickup plan and processes in the club by updating Club operations with key performance indicators auditing customerorders to ensure they are fulfilled correctly ensuring equipment is available and ready for associates maintaining awareness of the Club Pickupstrategy and execution goals touring the Club to evaluate CPU performance training and providing resources to meet associate needs evaluatingperformance and processes and determining their impact on the total Club and supporting the development of new metrics through feedback andutilizing current metrics to evaluate CPU effectivenessSupports projects to improve CPU efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gapsmodeling appropriate picking and loading for other associates executing process improvement projects evaluating the execution of program plansand projects and identifying any gaps implementing solutions to improve process productivity and quality and communicating with others to ensureSams Club Pickup is properly staffedProvides member service by acknowledging the member and identifying member needs providing guidance and support to members regardingself service technology assisting members with purchasing decisions locating merchandise resolving member issues and concerns and promotingthe companys products and servicesEnsures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures

Required Skills