Senior Manager, Credit Management

Job Description

Work Location: Calgary, Alberta, Canada Hours: 0 Line of Business: Credit Management Pay Details: $59.12 - $83.46 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Lead a team of Credit Analysts, providing guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group. Responsible for the overall credit portfolio, ensuring structured deals meet risk policies, and may also actively structure more complex deals in the unit or market. Accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. CUSTOMER Lead the execution and achievement of the business' customer / partner experience targets by coaching and modelling appropriate behaviour and executing on plans to continuously improve customer experience Act as a consultant to the team in resolving customer operational and credit issues and when structuring new credit requests to deliver a positive customer experience Structure and package competitive credit solutions in a timely manner to meet customer needs as required Champion use of sales platform to build a robust understanding of our customers/ target needs, industries and markets Lead and manage Credit Analysts in developing creative and competitive credit solutions that add value for our customers Develop and maintain relationships with internal and external partners for the purpose of delivering optimal customer service Be an expert on market, industry and broader economic factors Develop and maintain Centre of Influence strategies and relationships Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities Primary point of contact for escalations for significant risk matters / exceptions Contribute to the identification of customer/prospect referral opportunities to internal Bank partners that meet customer needs Enhance the TD brand by participating in network events May actively structure more complex deals in the unit or market together with the relationship management team SHAREHOLDER Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit Set service and co

Required Skills